KMID : 0607720110220030223
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Journal of Korean Community Nursing 2011 Volume.22 No. 3 p.223 ~ p.233
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Customized Home Visiting Nurses¡¯ Experiences in Telephone Visiting
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Kang Young-Sil
Ha Yeong-Mi Eun Young
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Abstract
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Purpose: The purpose of this study was to explore and understand customized home visiting nurses¡¯ experiences in telephone visiting.
Methods: Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.
Results: The five main themes on customized home visiting nurses¡¯experiences of telephone visiting were ¡¯greeting¡¯, ¡¯counseling¡¯, ¡¯using strategies¡¯, ¡¯maintaining attitude for enhancing relations¡¯ and ¡¯enduring difficulties¡¯. The category of ¡¯counseling¡¯ was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of ¡¯using strategies¡¯ included complimenting, scolding, persuading, compensating, and ignoring.
Conclusion: Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.
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KEYWORD
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Visiting nurses, Telephone, Counseling, Focus group
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